Data deletion

If you are a business

Export anything you want to keep first (Settings → Export: reviews as CSV or JSON, contacts as CSV). Then the workspace owner can delete the workspace in Settings by entering their password.

• The workspace is marked for deletion at once: widgets stop and no more messages are sent.
• For 30 days it can still be restored by asking us, in case of a mistake.
• After 30 days everything is erased, photos and videos included. Only audit records without personal data remain.

If you wrote a review

Open the private link you received after submitting your review (we can email it to you again from the invitation page) and choose Delete. Your review disappears from the store’s site within 60 seconds, its photos and video are deleted, and its content is wiped after 30 days. The store cannot stop it.

To delete all your data with one store or with every store that uses Qaseed, including your contact details, email us from the address or number the requests were sent to. We erase your contact details, reviews and media and confirm when it is done.

Requests from Shopify, Salla and Zid

When a store uses a Qaseed platform app, the platform can forward privacy requests to us: a request to erase a customer’s data, to erase the shop’s data after it uninstalls the app, or to provide a customer’s data. We run the same erasure for that store, or prepare the customer’s data for the app to return, within the platform’s deadline (for Shopify, 30 days).

WhatsApp and Meta

A business can disconnect WhatsApp in Settings at any time; Qaseed then stops sending from its WhatsApp account and unsubscribes from it at Meta. Deleting the workspace erases the connection with everything else.

Stopping messages without deleting

Every email has an unsubscribe link, and you can reply STOP to a WhatsApp request. You will not be contacted again by that store on that channel.